Frequently Asked Questions
Find answers to common questions about how Escrow Lab protects you.
Do not release funds until you have inspected the goods or services and are satisfied with the condition. Ensure all communication happens within the platform.
We hold the funds in a secure account and only release them to the seller once you have confirmed receipt and satisfaction with the merchandise or service.
Funds are held until both parties agree that the transaction is complete. In case of a dispute, funds are held until the dispute is resolved.
If you are not satisfied with the goods or services received, you can initiate a dispute from the transaction details page. This will freeze the funds in escrow. Our support team will then step in to mediate the situation and review evidence provided by both parties to reach a fair resolution.
We support a wide range of payment methods including major credit cards, bank transfers, and select cryptocurrencies. Check our payment options page for the full list.
Yes, we charge a small fee for our services to ensure the security of your transaction. The fee depends on the transaction amount and payment method. You can use our fee calculator to estimate the cost.
Yes, a transaction can be cancelled if both parties agree, or if the terms of the escrow agreement are not met. Cancellation fees may apply depending on the stage of the transaction.